Café Zupas Privacy Policy

This Privacy Policy explains, in plain English, what information Café Zupas collects when you interact with our website, mobile experiences, ordering tools, customer support channels, advertising, and email communications. It also describes how we use that information, who we share it with, and the choices you have.

We wrote this policy to be readable. You should not need a lawyer to understand what is being collected. If anything below is unclear, please email us at cafezupasmenu.support@gmail.com and we will explain in more detail.

When this policy says "Café Zupas," "we," "us," or "our," we mean the team that operates this website and the related digital experiences referenced above. When we say "you" or "your," we mean the person reading this policy and using our digital services.

We only collect the information we actually need to run the menu site, respond to your questions, and improve the experience. Most visitors can browse the entire menu, look up locations, read articles, and use the catering planner without giving us any personal information at all.

When you choose to interact with us in one of the ways below, we collect the following:

• Account and contact information you choose to provide, such as your name, email address, phone number, ZIP code, or address when you fill out a contact form, sign up for updates, request catering information, or create an account.
• Order-related information such as the items you save to favorites, the catering preferences you submit, and any notes or special requests you include with a question.
• Communications information including the content of emails, contact-form submissions, and chat messages you send to us, plus the date, time, and our reply history.
• Device and usage information that is collected automatically when you load a page, such as your IP address, approximate location derived from that IP address, browser type, operating system, the pages you view, the time of the visit, and the referring URL.
• Cookie and similar tracking information used for analytics, performance monitoring, advertising measurement, and remembering preferences such as your favorite menu items.
• Job-related information you provide when you choose to apply for a role through any career-related form on the site.

We use the information described above for the specific, limited purposes listed below. We do not sell your personal information for money to third parties.

• To respond to your questions, requests, catering inquiries, feedback, and customer-support messages.
• To operate, maintain, secure, and improve the website, including diagnosing errors, blocking abuse, and measuring page performance.
• To produce aggregated, non-identifying analytics about how the menu site is used so we can improve the content and the user experience.
• To deliver the marketing or service emails you have explicitly opted into, and to honor any unsubscribe or preference change you make.
• To support advertising measurement through Google AdSense and similar partners, including ad personalization where you have given consent through our cookie banner.
• To comply with legal obligations such as tax reporting, fraud prevention, accessibility requirements, and lawful requests from regulators or courts.

Like almost every modern website, we use cookies and similar technologies (such as local storage, pixels, and tags) to make the site work, to remember your preferences, to measure performance, and to support advertising.

When you arrive on the site, our cookie banner gives you a clear choice between accepting all cookies and using only essential cookies. You can change that choice at any time by clearing the cookie consent value in your browser and refreshing the page, or by adjusting your browser's site permissions for cafezupasmenu.us.

We use Google Consent Mode to ensure that analytics and advertising scripts respect your decision. We also honor browser-level signals such as Global Privacy Control (GPC) where applicable law requires it.

• Essential cookies: required for the site to function, including session cookies, security cookies, and the cookie that records your consent choice.
• Analytics cookies: used through Google Analytics 4 to understand which pages people visit and how they navigate the site, in aggregated form.
• Advertising cookies: used through Google AdSense and similar networks to measure the performance of ads and, where you have consented, to personalize them.
• Preference cookies: used to remember things like your favorite menu items list (kept in your browser), the closest market for store recommendations, and your last-viewed nutrition planner state.

We do not sell your personal information to third parties for money. We share information only with the categories of partners listed below, and only in the amount needed to provide the service in question.

• Service providers who run our hosting, security, monitoring, transactional email, contact-form delivery, and analytics infrastructure under written agreements that limit their use of the data to providing those services to us.
• Google AdSense and Google Analytics for the advertising and measurement features described above. Google's own privacy and ad-personalization policies apply to data they collect.
• Law-enforcement or governmental authorities when we are legally required to disclose information, when we believe disclosure is necessary to investigate fraud, or when needed to defend our rights or the safety of users.
• Successor entities in the event of a merger, acquisition, reorganization, or sale of assets. In that case, your information would be transferred subject to commitments at least as protective as this policy.

We keep personal information only for as long as we need it for the purpose it was collected, or as required by law. Contact-form submissions, support emails, and catering inquiries are typically retained for up to 24 months unless you ask us to delete them sooner. Aggregated analytics that cannot be tied back to an individual visitor may be retained longer for trend analysis.

If you have an account on the site, you can request deletion at any time by emailing cafezupasmenu.support@gmail.com. Account data is removed from our active systems within 30 days of confirmation, and from backup systems within an additional 60 days as those backups roll over.

We protect personal information using a combination of administrative, technical, and physical measures, including TLS encryption in transit, access controls on internal systems, principle-of-least-privilege for staff, regular security patching, and monitoring tooling that flags suspicious activity.

No system is perfectly secure, and we cannot guarantee absolute security. If you believe your interaction with the site has been compromised, please contact us at cafezupasmenu.support@gmail.com right away so we can investigate.

Depending on the U.S. state or country you reside in, you may have one or more of the following rights with respect to your personal information:

• The right to know what personal information we have collected about you.
• The right to access a copy of that personal information.
• The right to ask us to correct information that is inaccurate.
• The right to ask us to delete your personal information, subject to limited legal exceptions.
• The right to opt out of cookie-based advertising and analytics, exercised through our cookie banner or your browser settings.
• The right to opt out of any automated decision-making with significant legal effects (we do not currently use this kind of automated decision-making).
• The right to non-discrimination for exercising any of these rights.

To make a privacy-rights request, email cafezupasmenu.support@gmail.com from the email address tied to the request, or contact us through the form on the contact page. To protect your information, we may need to verify your identity by asking you to confirm details that match what we already have on file.

We will respond within 45 days, or extend that window once if needed and tell you why. There is no charge for a privacy-rights request unless it is unreasonably repetitive or excessive, in which case we will explain the cost and let you accept or withdraw the request.

The Café Zupas menu site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe a child under 13 has provided us with personal information through this site, please contact cafezupasmenu.support@gmail.com and we will delete that information promptly.

The Café Zupas menu site is operated from the United States and is intended for users in the U.S. If you visit the site from outside the U.S., your information will be transferred to and processed in the U.S., where data-protection laws may be different from those in your home country.

Our pages may link to third-party sites such as the official Café Zupas ordering portal, social-media profiles, and delivery partners. We do not control those sites and we are not responsible for their privacy practices. Please read their policies before sharing personal information with them.

We may update this policy occasionally. When we make a material change, we will update the "Last revised" date at the top of the page and, where required by law or where the change is significant, give you a clearer notice (such as an email if you are subscribed, or a banner on the site).

If you have any question about this Privacy Policy or about how we handle your information, please contact:

Email: cafezupasmenu.support@gmail.com

Web: https://www.cafezupasmenu.us/contact-us